These release notes are a consolidation of all the issues and enhancements from the March 16th 2026 Production release. Here are the details:
Mobile
New Features
- Super Agent
- Resource Retrieval Skill: A user can now prompt an Agent to search for and provide documents with a deeplink by using a description of said resource using things like the title, author etc. This will provide workers a more expedient and efficient way to locate documents.
Improvements
- ACTOverse
- Scavenger Hunt has received UI and UX updates such as centered numbers, better clarity, configurable size and removal of superfluous text. These enhancements will provide better visual clarity for users reducing chances for potential confusion.
- Coach
- The FCR date selection has been updated to include a DD/MM/YYYY label, this informs managers which format is used in date selection to prevent potential errors in organization.
- CxZone
- Admins can now set an AI disclaimer in CxZone which will display to user and managers allowing for more transparency to the user when engaging in AI tools.
Stability Fixes
- Events
- Previously when the Leaderboard tile was disabled on events it would not be removed from already established events. This has been corrected moving forward and it will now be removed where appropriate.
Web
New Features
- Analytics
- CxZone dashboard is now available, providing a centralized place to view engagement and scores of each scenario. This will allow managers and admins easier insight into metrics used to improve training material.
- Standard FCR dashboard now has the ability to download PDFs of completed FCRs for each user.
- Super Agent
- Resource Retrieval Skill: A user can now prompt an Agent to search for and provide documents with a deeplink by using a description of said resource using things like the title, author etc. This will provide workers a more expedient and efficient way to locate documents.
Improvements
- ACTOverse
- Scavenger Hunt has received UI and UX updates such as centered numbers, better clarity, configurable size and removal of superfluous text. These enhancements will provide better visual clarity for users reducing chances for potential confusion.
- Coach
- The FCR date selection has been updated to include a DD/MM/YYYY label, this informs managers which format is used in date selection to prevent potential errors in organization.
- CxZone
- The ability for admins to duplicate CxZone practices has been added. Using the ‘...’ more options admins can now duplicate practices, enabling quicker workflow and less clicks to accomplish tasks.
- Admins can now set an AI disclaimer in CxZone which will display to users and managers allowing for more transparency to the user when engaging in AI tools.
Stability Fixes
- ACTOverse
- Previously users could not be added to a scavenger hunt post deployment. This has been corrected moving forward and users can now be added after deployment.
- Analytics
- The digital signature dashboard had X and Y axes misaligned. This has been corrected and the alignment/visual clarity restored.
- Resources
- When using the Recent Activity tabs in Resources the display would not show all recently uploaded files. This will no longer occur.
- Super Agent
- Agent responses were truncating generated tables. This will no longer occur moving forward.