ACTO Managed Services
Updated on: October 31, 2025
Details
Starter
Premium
Elite
Dedicated CSM
✓
✓
✓
Touchpoint Cadence
Bi-Weekly
Weekly
Weekly +
Executive Business Reviews
1 per year
1 per year *
2 per year * ‴
Adoption Guidance
✓
✓
✓
Roadmap Reviews
✓
✓
✓
Planning for Change & Organizational Best Practices
✓
✓
✓
Content Audits
Annual
Annual
Semi-Annual
Health Check
High-level overview of health status for all domain capabilities
Starter, plus provision of expert recommendations on how to improve health status of domain
Premium, plus complete execution of recommended improvements, upon client approval
* 1 optional in-person executive business review + option for extra EBRs at additional cost
‴ Includes 1 w/custom dashboards and data insights
Details
Starter
Premium
Elite
Professional Services
4 hr/month
8 hr/month (Upgrade to 12 hr/month available)
0.25 FTE
DataCoins
4 per year
12 per year
24 per year
Product Updates
✓
✓
✓
Newsletters & Webinars
✓
✓
✓
Training Boost Ups
4 per year
8 per year
12 per year
Support Response Time
1 Business Day (Standard Tickets)
6 Hours (Standard Tickets)
4 Hours (Standard Tickets)
Ticket Review & Summary Reporting
Monthly
Bi-Weekly
Weekly
DataCoins
Request Type
Number of Credits
Description
One Time Extract
1 credit
- Pulling existing data from the ACTO database in an Excel or CSV format upon request
- Turnaround = 1 Business Day
Recurring Data Extract
2 credits
- Pulling existing data from the ACTO database in an Excel or CSV format that is to be updated in a recurrent manner upon request
- Turnaround = 2 Business Days
Custom Report
8 credits
- Pulling existing data from the ACTO database in an Excel or CSV format that is to be translated into customer-specific formatting
- Report can be developed with additional business logic to do mapping and translations of data (for Example certification status (approved, resubmit) -> (Certified, Not Certified))
- Reports can be scheduled with automated delivery via SFTP, email, loading into ACTO content management system
Training Boost Ups
Request Type
Number of Credits
Description
Refresher Workshops
1 credit
- 1hr refresher training sessions geared towards 1 capability for User, Admin or Manager target audiences
- Session is customized to client-specific content & training initiatives
Custom Pendo Guides
2 credits
- Custom walkthroughs intended to callout how to best leverage ACTO’s capabilities, delivered directly on your domain.
- Walkthroughs will be customized to callout client-specific content & training initiatives.
Custom Training Videos
2 credits
- Recorded custom walkthroughs intended to refresh Users, Admins or Managers on how to best leverage ACTO’s capabilities.
- Recording will be customized to callout client-specific content & training initiatives
Custom Training Guides
2 credits
- Customization of ACTO’s Admin and User guides to accommodate client-specific content & training initiatives.
Managed Services offerings included on all 3 packages
Strategy, Audit & Planning
- Unbranded Digital Self-Service Manuals & Trainings
- Follow-up Revisions of Data Insights covered during EBRs (For Premium and Elite only)
Support-Related Offerings
- Access to ACTO Customer Portal
- Technical Support - Online portal, Email, Chat & Zoom calls (as needed)
- Critical Ticket Management - as per MSA SLA’s