These release notes are a consolidation of all the issues and enhancements from the February 12th, 2025 Pre-Production release. Here are the details:
Mobile
Improvements
- Coach
- The FCR date selection has been updated to include a DD/MM/YYYY label, this informs managers which format is used in date selection to prevent potential errors in organization.
- CxZone
- Admins can now set an AI disclaimer in CxZone which will display to user and managers allowing for more transparency to the user when engaging in AI tools.
Web
New Features
- Analytics
- CxZone dashboard is now available, providing a centralized place to view engagement and scores of each scenario. This will allow managers and admins easier insight into metrics used to improve training material.
- Standard FCR dashboard now has the ability to download PDFs of completed FCRs for each user.
Improvements
- Coach
- The FCR date selection has been updated to include a DD/MM/YYYY label, this informs managers which format is used in date selection to prevent potential errors in organization.
- CxZone
- The ability for admins to duplicate CxZone practices has been added. Using the ‘...’ more options admins can now duplicate practices, enabling quicker workflow and less clicks to accomplish tasks.
- Admins can now set an AI disclaimer in CxZone which will display to users and managers allowing for more transparency to the user when engaging in AI tools.