These release notes are a consolidation of all the issues and enhancements from the January 29th, 2026 Production release. Here are the details:
Mobile
Improvements
- Coach
- Session dates for FCRs are now also displayed in the FCR session itself. This will allow a Manager/Admin to keep track of session date without having to leave the FCR, improving workflow.
- When submitting an FCR, a final preview screen will now show allowing the Manager to double check and confirm Information such as session date, length and number of calls. This end of form check will aid in preventing potential mistakes for Managers and ensuring accuracy of information.
- LAICA
- Admins can now set up disclaimers to appear at the beginning and end of every agent response if desired.
Web
New Features
- Analytics
- Agent Dashboard: Agent Dashboard has been added to the list of Standard Dashboards, this dashboard will provide Admins with keen insights into how users are utilizing the agents with metrics such as Unique Users, Session by Team, Prompts, Success Rate and Documents Accessed.
- ACTOverse
- Scavenger Hunt: If the scavenger hunt is configured in ACTOverse then in the corresponding event it is set up for, in the details page, a scavenger hunt card will appear. Users are able to click into this card and click on tiles within in order to see hints for the hunt. This feature will provide users with a fun activity during an event aiding in motivating the users to stay engaged with all related event materials.
- LAICA
- Admins now have the ability to copy a configured agent instead of starting with the default one, this allows for quicker edits to new agents or basing new agents on already established versions.
- Agents can now be archived, allowing for more effective organization in the platform, data is still retained for admin access.
- Admins can now set up disclaimers to appear at the beginning and end of every agent response if desired.
Improvements
- ACTOverse
- Veeva now has a preview button beside the “add” button for documents and resources added, this will allow the admin or draft manager to ensure the document or resource is correct before publishing.
- Salesforce integration wording has been updated to include that our connected app must also be installed in order to provide clear messaging and eliminate potential technical issues.
- Analytics
- Standard dashboards colors will now use the domain colors, ensuring brand consistency across the platform.
- Fullscreen functionality has been added to the Omnisight dashboards providing Admins with easier readability.
- CxZone
- In the Simulation details page under the “Instructions” tab an area to load an instructional video has been added. Enabling Admins to provide clear instruction and guidance to users before they start a simulation, reducing instances of potential confusion.
- In the practice details page under settings, an area has been added so the Admin can insert a custom disclaimer, allowing them to craft a custom message in their own voice and whatever specific messaging they deem appropriate.
- Coach
- Session dates for FCRs are now also displayed in the FCR session itself. This will allow a Manager/Admin to keep track of session date without having to leave the FCR, improving workflow.
- When submitting an FCR, a final preview screen will now show allowing the Manager to double check and confirm Information such as session date, length and number of calls. This end of form check will aid in preventing potential mistakes for Managers and ensuring accuracy of information.
- FCRs and their images are now downloadable in PDF format by Managers, providing more options for how they choose to engage/work with material either offline or online.
Fixes
- Learn
- Certifications were not being sent over email on Learning Set or Actionpack completion, this has been addressed and certifications are being sent again.
- When setting up categories in the Learn tab, double digit number schemes (ie: 10, 11, etc..) were not being placed in sequential order. This has been fixed moving forward.