These release notes are a consolidation of all the issues and enhancements from the January 15th, 2026 Pre-Production release. Here are the details:
Mobile
Fixes
- Coach
- Previously it was found the Scenario Preview was crashing when the function was used on a Scenario that had video or image resources in it. This has been corrected and will no longer occur.
Web
New Features
- ACTOverse
- Automatic Folder Hierarchy Creation: Previously when downloading assets from partner domains it would be downloaded into a single folder. In order to provide a more efficient workflow this feature recreated the sub folder hierarchy from the partnered domain during the download process saving time and minimizing potential structural errors when organizing the material.
- LAICA
- Export Quiz as PDF: Carla: When viewing a quiz form an “Export Questions” button has been added. This will allow Admins to use a PDF version of the quiz in places like Veeva or for MLR approval when it is needed, improving ease of access to information when necessary .
Improvements
- ACTOverse
- A preview button has been added for Draft Managers in Veeva allowing them to ensure the document is correct before it is published leading to a reduction in potential publishing errors.
- Within the Veeva CRM integration MARIA and LAICA have been added to improve the workflow of a user, negating the need to switch apps when interacting with the agent.
- Analytics
- When a new dashboard is created the domain owner is now notified. When a manager or viewer is assigned they will also be notified. This has been done to increase the speed to information and keep the assigned parties informed of new dashboards.
- CxZone
- Test Practice: This improvement provides a functionality which allows an Admin to test out a CxZone Avatar allowing them to ensure the avatar is working properly before assignment through Launchpad. The feature can be found in the three dots menu (...) of the practice card itself.
- Connection status messages have been added during a conversation practice, this allows users to be informed of stability issues with their internet connection if their practice encounters slowness or errors related to bandwidth.
- To provide more visual clarity to users the design of the Mic, Speaker and Camera icons has been updated when the respective items are turned off.
- In order to facilitate ease of access to information and further provide visual clarity the Practice Mode simulator settings have been organized into a tabbed layout.
- LAICA
- Hide Skills: In order to improve workflow and visual clarity when admins are setting up an agent, a “Hide Skills” button has been added.
- Delete Skill: To provide further organization options to admins, the option to delete a skill from an agent has been added.
- User Activity: This table has been added to agent calibration mode. User Activity provides information such as number of prompts and thumbs up/thumbs down counts allowing admins deeper insight to measure engagement with agents and observe feedback. This button can be found next to the thumbs down count in the Calibration Feedback section.
- Launchpad
- Previously when a deployment was deleted it would remove all the content from a user regardless if some of that content was in multiple deployments. An improvement has now been made where it will no longer remove access to the same content that has been assigned to a user in multiple deployments. Ensuring users are not removed from content they should still have. Ie: If Content A and B are in Deployment 1 but Content B is in Deployment 1 and 2. Removing the user from Deployment 1 will only remove their access to Content A.
Fixes
- Coach
- In starting a Scenario when a Manager would search for a user the page would sometimes timeout in searching. This issue has been addressed and will no longer occur.
- Learn
- Previously, intermittently when quizzes and a virtual classroom were completed, progress in an Actionpack would not update. This has been rectified moving forward.
- When using drag and drop on a newly added topic in an actionpack, on the first move it would not be saved in place by the UI. A fix has been applied for this to no longer occur.