These release notes are a consolidation of all the issues and enhancements from the September 24th, 2026 Pre-Production release. Here are the details:
Web
New Features
- Admin
- Safe Delete/Restore Content: When deleting items Admins will now get a strong message to confirm deletion. As well a “Recently Deleted” area has been added to restore items deleted in error. Including but not limited to Learning Sets, Actionpacks and Resources within a rolling recovery window. Visibility is tier oriented so Admins will only be able to see what they are allowed to recover based on what the permissions of their role is (if the role is custom made for example). Please Note: This feature is behind a flag and will need to be requested to be enabled.
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- Analytics
- Analytics
- Manager Insights Dashboard - New Sections: Scenarios, Certifications and CxZone (customer-experience simulation) sections have been added to this dashboard. This will provide a more efficient workflow for managers to track performance in one place.
- User Insights Dashboard - New Sections: This dashboard now shows earned Certifications, Scenarios and CxZone simulations in their own sections, providing the learner with a more comprehensive overview of their total learning status.
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- Coach
- Coach
- Field Coaching “Other” Option: The Field Coaching Report now has a free-text “other” choice on form questions as well as AI-assisted summaries and follow up action items giving admins more variety in for customization to tailor it to their specific needs.
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- CxZone
- CxZone
- CxZone AI Drafted Practice From Documents: ACTO AI is now capable of drafting a complete CxZone practice from 1-3 approved source documents. This will enable a faster workflow for admins when it comes to generating practices. Every field is grounded in the attached docs and a human always reviews and publishes them. Please Note: This feature is behind a flag and will need to be requested to be enabled.
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- Launchpad
- Launchpad
- Expanded Automated Reminders: Reminders will now respect the learners local time, quiet hours and opt-outs. As well, a “Time to field-ready” chart has been added to the deployment insight view.
- Deployment Insight Tab: A new Insight tab has been added once and adaptive deployment goes live. This answers whether the learning objective is landing for every persona.
Improvements
- ACTO AI
- Voice agent’s chat panel will now remain visible and responsive on smaller screens instead of hiding.
- Analytics
- FCR Dashboard now defaults to a 3 month window, adds an info icon explaining the range and shows guidance when a range has no data.
- Certification dashboard drill-downs for both Certifications Initiated and Certifications Completed will now let admins search by user or proctor and bulk-downloaded selected rows, providing faster and more efficient speed to information.
- FCR Dashboards Total Coaching Sessions and Reps Coached drill-downs now have rep/manager search boxes as well as checkbox format bulk download. This way admins can narrow information much more quickly to specific people instead of scrolling large datasets.
- In the Report Generator (Beta) the columns now display proper formatting, making for a more accurate rendering of scores and percentages.
- CxZone
- CxZone will now split its view with the manager page having Practice and Certification tabs together, while the learner’s own practices have moved to a dedicated “My CxZone” area. This split view will make navigation easier for both managers and users.
- Duplicating practices and conversations will now have clearer wording so admins will be provided better information on what the copy will and won’t include.
- Practice and Certification cards appearance have been redesigned to provide more clear information to users and include things such as a per-skill progress bar, type badge, last updated date and when archived, a grayed out card.
- Integrations
- Roster feed has been enhanced to add opt-in prefix based team matching, PGP-decryption for manually uploaded files and stronger field and custom-field validation, unblocking migration off the legacy roster feed.
- Admins can now apply competency and standard/custom tags to content downloaded from the ACTOverse. These tags will stay isolated in the domain and are preserved when the content gets updated.
- Learn
- Learning Set cards will now show the date it was assigned on alongside the due date. This will make it easier for users to differentiate between Learning Sets with similar names.
- User Interface
- Ask ACTO will now report FCR submission and completion dates, increasing speed to information for the user.
Fixes
- Analytics
- Previously when a Learning Set was deployed in a strategy more than once the Manager Insights dashboard would show indistinguishable duplicate roles. This will no longer happen moving forward. It now shows a “N Deployments” badge indicating how many deployments it is part of and a per deployment breakdown when drilled down.
- The user export report will no longer drop active users. This was occurring when a users manager, team, role or territory had been removed and has been fixed.
- Scheduled reports were not stopping at their end dates. This has been addressed and will no longer occur moving forward.
- Certification dashboard drill-down will no longer crash when downloading and will complete reliably.
- Previously there was a user count discrepancy between the CxZone dashboard and the Launchpad deployment numbers. This has been fixed and will no longer occur moving forward.
- Learn
- Previously when a user would have duplicate registration records in a SCORM it could cause a finished course to loop and remain uncompleted. This has been addressed and won’t be an issue moving forward.
- Lesson resource thumbnails will no longer crop inconsistently and will display a consistent sizing.